- How can I become a PVIGO user?
 | There are two ways to become a user of PVIGO e-Services.
1. Invitation by the account manager of the business unit: Through the invitation of the account manager, you will receive the invitation letter for being a user. Please enter the basic data on the user after receiving the invitation letter. After the manager confirms that the login data are correct, your user identity will be approved.
2. Self-application: You can apply on the homepage of PVIGO e-Services by yourself, and then enter the basic data on the user. After the manager confirms that the login data are correct, your user identity will be approved. |
- Why cannot the website be logged into when basic personal data have been entered and the application has been sent?
| If you are a manager, and you have entered your basic personal data and mailed paper-based supporting documents to NAIP e-Services Center, after such documents are checked and confirmed by this Company to be correct, the letter with the password will be immediately sent to you by registered mail. When you receive the letter with the password, you can login to PVIGO e-Services.
If you are a user, you will receive a notice of approval for being a user after you complete the input of basic personal data and the manager confirms that the login data are correct and approves your application. Please login to PVIGO e-Services according to the content of the letter of notice. |
- What should be done when the letter with the password is received but found to have been opened?
| To protect the information security of your unit, if you find that the recipient information is incorrect or the letter with the password has been opened, please call the NAIP e-Services Center: (02) 89237350 ext. 1888 as soon as possible to safeguard the rights and interests of your unit. |
- What should be done if my letter or password has been lost?
| If you accidentally lose your letter with the password, please immediately call the NAIP e-Services Center: (02) 89237350 ext. 1888; a specially assigned person will handle it for you. Thank you! |
- If the first login period specified in the letter with the password is exceeded and the website cannot be logged into, what should be done?
| If you are a manager, please contact the NAIP e-Services Center: (02) 89237350 ext. 1888; a specially assigned person will handle it for you.
If you are a user, please click “Forgot Password” on the homepage of PVIGO e-Services; your account manager will reset your password for you. |
- Do I have to change my password when I log into PVIGO e-Services for the first time?
| Yes, for the sake of information security, the system will require you to change the password when you log in for the first time. Please change the password provided by the letter with the password to the password designed by yourself to prevent the leakage of confidential data caused by the loss of the letter with the password. |
- If there are any questions, how should they be raised?
| The ways of raising questions about PVIGO e-Services are as follows:
1. In writing: You can use the “Contact Us” function at the top right of the website page to raise questions. After receiving the questions, the NAIP e-Services Center will handle them as soon as possible.
2. By telephone: You can call the service line of NAIP e-Services Center: (02) 89237350 ext. 1888; a specially assigned person will directly handle it for you. |
- I don’t know how to operate the website; what should I do?
| To learn about the functions and operation methods of PVIGO e-Services, you can click the link of “Online Help” on the left menu of the website; it provides operation instructions of various functions for your reference.
After you read them, if there is still something unclear, you are welcome to call NAIP e-Services Center: (02) 89237350 ext. 1888; a specially-assigned person will explain it to you, thanks. |
- Why does the message list of “Your authorization is needed to execute JAVA plug-in” appear below the browser’s address bar?
| Some functions of PVIGO e-Services are developed by using JAVA technology, so JAVA plug-in needs to be opened for execution. Some browsers require users’ authorization to execute JAVA plug-in because of their high security requirements.
When this message appears in your browser, please click “Always Execute on This Website” to allow JAVA to execute on all pages of PVIGO e-Services. |
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